Q. What are Microsoft Marketplace and Orbx Direct?
The in-game Microsoft Marketplace is a medium for the purchase and installation of additional features for the Microsoft Flight Simulator.
Its purpose is to allow customers to pay for and install any of the products on offer in the Marketplace.
Marketplace customers will have an account at the Marketplace.
Orbx Direct is a website where customers may go to purchase Orbx products.
Customers may also make purchases using Orbx Central.
Orbx Central is the application that must be installed on the host computer to download and install the purchases made at Orbx Direct.
Orbx customers will have an Orbx Direct account.
Q. Why can I not see the products I bought in the Marketplace in Orbx Central or my Orbx Direct purchases in the Microsoft Marketplace?
There is no connection or communication between the Microsoft Marketplace customer account and the Orbx Direct customer account.
This means that:
a customer who bought from the Marketplace will not see them as owned in Orbx Central.
a customer who bought from the Marketplace will not be able to use Orbx Central to manage or update those products.
a customer who bought from Orbx Direct will not see them as owned in the Marketplace.
a customer who bought from Orbx Direct will not be able to use the Marketplace to manage and update those products.
a customer who bought from Orbx Direct will be able to use Orbx Central to manage and update those products.
Q. Why are new products and product updates available through Orbx Central and not yet through the Marketplace?
Orbx has direct access to Orbx Direct and Orbx Central. New products and product updates can be added as and when ready.
New products and updates to Orbx products have to go through a Microsoft procedure before being added to the Marketplace.
Note: Orbx product updates at the Marketplace will be in the form of a full download of the product.